Refund policy
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At BMB Collections, we take pride in providing high quality hair products. Due to the nature of our products, we maintain strict hygiene and quality standards.
All Sales Are Final on Used Items
For sanitary reasons, we do not accept returns, exchanges, or refunds on any items that have been used, worn, installed, brushed, combed, cut, colored, or altered in any way.
Eligible Returns (Unused Items Only)
We may accept returns on items that meet the following conditions:
- Item must be unused, unworn, and in original condition
- Lace must be uncut
- No product (glue, spray, makeup, etc.) applied
- Item must be in original packaging
Return requests must be made within 3 days of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo proof. We will review and resolve the issue promptly.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Contact Us
If you have any questions, please contact us at:
Email: supportbmb@gmail.com
Call/Text: (803) 510-7194
We respond within 24 hours.